Demo Clothing Store

Returns


RETURN POLICY

 

In case of return please go to PRODUCT RETURNS at your  account no longer than 3 days after delivery.

 

We will notify you when we receive your return at our office, and if the items are in their original condition we will refund you. 

 

All items will be inspected on return. If the items are in their original condition we reserve the right not to accept your return, and to send the product back to your address, as the shipment will be on your charge.


DEMOBAZA do not accept returns from movie, music and other productions with commercial purposes.


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RETURNS FROM NON-EU MEMBER STATES

In case of return please go to PRODUCT RETURNS at your  account and send us your Return Request no longer than 3 days after delivery.

We will accept returns only if they are sent by DHL
- we can arrange for you a DHL Pickup Request using our account number, the shipping price will be deducted from the amount of your refund. This amount will not be higher than the shipping price of your order.
- you should ask DHL how to pack the parcel for lower shipping price, keeping in mind that if you use a box the price will be calculated according to its volumetric weight

Your return will arrive first at our customs.
Please note that the deadline for the release of the shipment through customs is 3-4 weeks from its arrival !

We will notify you when we receive your return at our office, and if the items are in their original condition we will refund you.  

 

 
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RETURNS FROM EU MEMBER STATES

In case of return please go to PRODUCT RETURNS at your  account and send us your Return Request no longer than 3 days after delivery.

We have no requirements towards the method of delivery, as long as it is trackable and safe.
The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and can not get damaged on the way!

Please note that if you are in a hurry you should choose a faster delivery method. We would not be able to refund you before receiving your return and verifying its condition. If you use your National post service the delivery usually takes 7-14 days. You should check this before choosing the shipping method.

We expect to receive the tracking number of the shipment within the next 3 days from receiving the approve of your return request. Thank you! 

 

 

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Original Condition

 

The items must be returned with all original tags and packaging

The items must not have been worn, washed or altered in any way, and must not display any signs of use.

When trying on items, please make sure that you are not wearing perfume which may leave a scent or marks on the item. Also please keep away from cigarette smoke or any other kind of smoke. 

Items with any signs of use or wear will be returned to the client.

In case of return, we recommend you to fold the item after trying it on, to put it back in its original package, and to close / stick back the envelope, in order to prevent any contact of the product with odours and/or other external factors, and to avoid the risk of impairing its original condition. For some materials, wrinkling may also represent an irreversible change to the original condition of the product.

Swimsuits must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.

 

Refund


We will send you an email as soon as we have received your return back at our address in its original condition. 

Once received, we’ll refund you by your original payment method. It can take up to 15 working days for the funds to appear back in your account, depending on your bank or card issuer.

You will be charged for the shipping costs both ways if after your return the value of your order becomes lower than the limit required for its free shipping.


Please note that working days do not include weekends and official holidays.